Privacy policy

Privacy Policy for Especialisto.com

Last Updated: October 2026

This Privacy Policy explains how Especialisto.com collects, uses, stores and shares personal information when you use our website and related services.

Especialisto.com is operated by COMADO LIMITED.

We aim to handle personal information transparently and in accordance with applicable data protection laws, including the UK GDPR and, where applicable, the EU General Data Protection Regulation (“GDPR”).

1. Who We Are

For personal information processed through Especialisto.com, the data controller is:

COMADO LIMITED
Website: www.especialisto.com
Email: info@especialisto.com

If you have questions about how your personal information is handled or wish to exercise your data protection rights, you can contact us using the email address above.

2. Information We Collect

The information we collect depends on how you use the Platform.

a. Account Information

When you create or manage an account, we may process information such as:

• Username
• Email address
• Password in securely protected form
• Name
• Account type
• Profile photograph or avatar
• Phone number
• Website
• Social media links
• Language preferences
• Account status and related account information

We do not have access to your plain-text password.

b. Service Provider Profiles and Adverts

If you publish a service profile or advert, we may process information including:

• Provider or business name
• Description of services
• Service categories
• Contact details
• Phone number
• Email address
• Website
• Social media links
• Service location, city or address
• Geographic location information associated with an advert
• Languages
• Prices or other service information you choose to provide
• Photographs and other uploaded content

Information that you choose to publish in a public profile or advert may be visible to anyone visiting Especialisto.com.

You should not publish information that you do not want to be publicly available.

3. Service Requests

When you submit a request through features such as “Get Offer”, we may collect information including:

• Name
• Email address
• Phone number, where provided
• Selected service category
• Location or city
• Description of the service required
• Budget or other information you choose to provide
• Images or attachments, where available

This information is processed so that your service request can be handled through the Platform and made available to relevant service providers as necessary for the feature to work.

You should not include passwords, payment card details, identification documents or other unnecessary sensitive information in a service request.

4. Reviews and User Content

When you submit a review or other content, we may process:

• Review text
• Rating
• Account information associated with the review
• Date and related technical information
• Any other information you voluntarily include

Reviews and other content intended for publication may be displayed publicly on the Platform.

5. Information Collected Automatically

When you use Especialisto.com, certain technical information may be generated automatically, including:

• IP address
• Browser type
• Device and operating system information
• Pages or features accessed
• Date and time of requests
• Referring page or source
• Session and cookie information
• Technical logs used for security, troubleshooting and operation of the Platform

Where location-related functions are used, location information may also be processed depending on the feature and information you provide.

6. Cookies and Similar Technologies

Especialisto uses cookies and similar technologies for purposes such as:

• Maintaining user sessions
• Remembering preferences such as language
• Supporting security and account functionality
• Operating website features
• Understanding website usage, where applicable

Some cookies may be strictly necessary for the operation of the website.

Other cookies or tracking technologies, if used, may require your consent before being activated.

More information about cookies and available choices should be provided through our cookie information and consent controls.

Browser settings may also allow you to delete or block cookies, although blocking essential cookies may prevent parts of the Platform from functioning correctly.

7. Third-Party Technologies and Services

Especialisto uses or may use external service providers to operate certain Platform functions.

Based on the current Platform functionality, these may include services for:

• Website hosting and infrastructure
• Email delivery
• Payment processing
• Maps and location functionality
• Anti-spam and anti-bot protection
• Push notifications
• Technical maintenance and security

For example, the Platform currently contains integrations with technologies such as Stripe, Google Maps, Google reCAPTCHA and notification services used to support relevant Platform functions.

These providers may process personal information on our behalf or, in some circumstances, as independent data controllers under their own privacy terms.

We aim to disclose only the information reasonably necessary for the relevant service.

8. Payments

Where Especialisto offers a paid Platform feature, payment information may be processed by a third-party payment provider such as Stripe.

Especialisto does not store full payment card numbers.

The payment provider may process information necessary to complete the payment, prevent fraud and comply with its own legal obligations.

Payments made directly between Clients and Service Providers are outside the Especialisto payment system unless a specific Platform feature expressly states otherwise.

9. Push Notifications

Where supported and enabled, the Platform may process a device notification token, such as a Firebase Cloud Messaging token, in order to send relevant Platform notifications to the user’s device.

A notification token identifies the application installation or device for notification delivery and is not intended to be displayed publicly.

10. Why We Use Personal Information

We may process personal information for purposes including:

• Creating and managing user accounts
• Authenticating users
• Providing service profiles and adverts
• Enabling Clients and Providers to contact each other
• Processing “Get Offer” requests
• Displaying reviews and other user-submitted content
• Operating account and profile settings
• Sending essential service communications
• Processing payments for Platform features where applicable
• Providing customer support
• Preventing fraud, abuse and security incidents
• Moderating content and enforcing Platform rules
• Maintaining and improving technical performance
• Complying with legal obligations
• Establishing, exercising or defending legal claims
• Sending marketing communications where permitted by law

We do not use the existence of a profile on Especialisto as proof that a Provider’s identity, professional qualification, licence or background has been independently verified unless we explicitly state otherwise.

11. Legal Bases for Processing

Depending on the circumstances, we may rely on the following legal bases.

Contract

We process information where necessary to provide Platform functions requested by you or to perform our agreement with you.

Examples may include creating an account, maintaining your profile or processing a service request.

Legitimate Interests

We may process information where necessary for legitimate interests such as:

• Operating and improving the Platform
• Protecting the Platform and its users
• Preventing fraud and misuse
• Moderating content
• Troubleshooting technical problems

Where we rely on legitimate interests, we consider those interests against the rights and freedoms of affected individuals.

Legal Obligations

We may process or retain information where required to comply with applicable legal, regulatory, accounting or law-enforcement obligations.

Consent

Where required, we may rely on your consent, for example for certain optional cookies, tracking technologies or marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

12. Public Information and Sharing Between Users

Especialisto is a public services marketplace.

Information that you intentionally publish in your profile or service advert may be visible to other users and visitors.

Depending on the information you provide, this may include:

• Name or business name
• Profile photograph
• Service description
• Location
• Telephone number
• Email address
• Website
• Social media links
• Photographs
• Reviews and ratings

When using “Get Offer”, information necessary for the request may be shared with relevant service providers so that they can respond to you.

You are responsible for deciding what optional information you make publicly available.

13. Other Circumstances in Which We May Share Information

We may also disclose personal information:

• To service providers that help us operate the Platform
• Where necessary to process a payment
• Where required by law, court order or a competent authority
• Where reasonably necessary to prevent fraud, abuse or security threats
• In connection with a merger, acquisition, sale or restructuring of the business, subject to applicable legal requirements
• Where you have requested or authorised the disclosure

We do not sell personal data.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, security or dispute-resolution requirements.

Retention periods may depend on factors such as:

• Whether your account remains active
• The type of information involved
• Whether information forms part of a public advert or review
• Legal or regulatory requirements
• Fraud-prevention and security requirements
• The need to establish, exercise or defend legal claims
• Backup retention periods

When information is no longer required, we may delete or anonymise it in accordance with our technical and legal requirements.

15. Account Deletion

You may request deletion of your account by contacting:

info@especialisto.com

Deleting an account does not necessarily mean that every piece of information will be deleted immediately.

We may retain information where necessary to:

• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Protect legal rights
• Maintain reasonable technical backups

Public content associated with an account may be removed, anonymised or otherwise handled depending on the type of content and applicable legal requirements.

16. Your Data Protection Rights

Depending on the law applicable to you and the circumstances of the processing, you may have rights including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of information
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a competent data protection supervisory authority

These rights are not absolute and may be subject to legal conditions or exceptions.

To make a request, contact:

info@especialisto.com

We may need to take reasonable steps to verify your identity before completing a request.

17. Complaints

If you have concerns about how your personal information is handled, we encourage you to contact us first at:

info@especialisto.com

You may also have the right to lodge a complaint with the data protection supervisory authority responsible for your location or for the relevant processing.

For users in the United Kingdom, this may include the Information Commissioner’s Office (ICO).

Users in the European Economic Area may contact the competent data protection authority in the relevant EU Member State.

18. International Data Transfers

Especialisto and some of its service providers may process personal information in countries outside the United Kingdom or European Economic Area.

Where data protection law requires safeguards for such transfers, we will use an appropriate lawful transfer mechanism.

Depending on the circumstances, this may include:

• An applicable adequacy decision
• Standard contractual clauses or equivalent approved contractual safeguards
• Other transfer mechanisms permitted by applicable data protection law

The exact mechanism may depend on the service provider and destination country.

19. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss.

These measures may include measures such as:

• Encrypted HTTPS connections
• Authentication and access controls
• Restricted administrative access
• Security and application logging
• Software and server maintenance
• Reasonable backup and recovery measures

No website, server or electronic transmission can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should contact us if they believe their account has been compromised.

20. Third-Party Links

Especialisto may contain links to websites, profiles or services operated by third parties.

We do not control those third parties and are not responsible for their privacy practices.

You should review their privacy information before providing personal information directly to them.

21. Children

Especialisto accounts and registered Platform features are intended for users who are 18 years of age or older.

We do not knowingly intend to provide registered accounts to children.

If you believe that a person under 18 has provided personal information through an account without appropriate authority, please contact:

info@especialisto.com

22. Changes to This Privacy Policy

We may update this Privacy Policy where necessary because of:

• Changes to the Platform
• New functionality
• Changes to service providers
• Changes to applicable law
• Changes to the way personal information is processed

Where a change materially affects how personal information is used, we will take reasonable steps to inform affected users where required.

The Last Updated date at the top of this Policy shows when the current version was issued.

23. Contact Us

For privacy questions or data protection requests, contact:

COMADO LIMITED

Email: info@especialisto.com
Website: www.especialisto.com